Terms of Service
These Terms of Service govern your use of the SoleVault website and any order you place through it. By browsing the site or completing a checkout, you agree to the terms below. Please read them before you buy.
Orders and Payment
All orders are placed through our secure checkout. Once your payment is confirmed, your order is prepared for dispatch. Prices are shown at checkout and apply to the sneakers in your cart at the time of purchase.
Shipping
- Orders ship with a tracking number so you can follow your pair from dispatch to delivery.
- Shipping takes 7-15 business days.
- Shipping is free on orders over $50.
Tracking details are shared once your order leaves our warehouse.
Returns
If a pair isn't right for you, returns are accepted within 30 days of delivery. Shoes should be returned in the condition you received them. To start a return, contact our support team and we will guide you through the steps.
Support
Questions about an order, sizing or a return? Reach us by WhatsApp or through the contact form on the site. We reply to messages sent through either channel.
Product Information
We describe each pair of sneakers as accurately as we can, including model and brand details. Colors can appear slightly different depending on your screen. If something about your order doesn't match the listing, contact support and we will help resolve it.
Use of the Site
You agree to use the site lawfully and to provide accurate information at checkout. Content on this site, including text and images, belongs to SoleVault and should not be copied or reused without permission.
Changes to These Terms
We may update these terms from time to time. The version published on this page applies to your use of the site. Continued use after an update means you accept the revised terms.
Contact
For anything related to these terms or an order, message us on WhatsApp or use the contact form.