Return Policy

Sneakers are personal. A retro pair you have been chasing for months should feel right the moment you lace up, and sometimes it does not. If a pair from SoleVault is not the fit, the colorway, or the shape you expected, you can send it back within 30 days of delivery.

Return window

• Returns are accepted within 30 days of delivery.
• The countdown starts on the day your order arrives, not the day it ships.
• Send the shoes back in the condition you received them, with the original box and any tags or extra laces included.

How to start a return

• Contact us by WhatsApp or through the contact form and tell us your order number and which pair you are returning.
• We will confirm the return and share the next steps.
• Pack the sneakers in their original box, then put that box inside a shipping box so the packaging survives the trip.

Shipping and delivery

Orders ship with a tracking number, and shipping takes 7-15 business days. Free shipping applies to orders over $50. Checkout is secure, so your payment details stay protected from cart to confirmation.

Before you buy

Retro releases and everyday pairs often look different in person than on a screen, and sizing can shift between models and brands. Ask us about fit before you order. A quick message about a specific pair can save you a return later.

Questions

Support runs through WhatsApp and the contact form. Message us about sizing, an order in transit, or a return you have already started, and we will help you sort it out.