Contact Us
SoleVault is a discount sneaker store for people who care about what's on their feet. We stock Nike, Air Jordan and Adidas, from retro releases that never go out of style to everyday pairs you can wear on repeat. If you have a question about a shoe, a sizing detail or an order, our team is ready to help.
How to reach us
You can contact our support team by WhatsApp or through the contact form on this page. Send us your order number along with your question and we will get back to you as soon as we can. Both channels work for questions about sizing, product details, delivery or returns.
- WhatsApp: the fastest way to reach us for quick questions about an order or a pair you have your eye on.
- Contact form: best for longer messages, order details or anything you want to keep in writing.
Orders and shipping
We ship worldwide, and orders ship with a tracking number so you can follow your pair from our warehouse to your door. Shipping takes 7-15 business days. Orders over $50 ship free. Every order goes through secure checkout, and you will receive your tracking details once your order is on its way.
Returns
If a pair is not right, you can return it within 30 days of delivery. Contact us first by WhatsApp or the contact form, tell us your order number, and we will explain how to send the shoes back. Making sure you get the right fit matters to us, so ask about sizing before you order if you are unsure.
What we can help with
- Questions about a specific Nike, Air Jordan or Adidas model in stock
- Sizing guidance on retro releases and everyday pairs
- Order status and tracking information
- Return requests within 30 days of delivery
- Shipping questions, including free shipping on orders over $50
Whether you are chasing a retro release or adding a clean everyday pair to the rotation, we want the process to be simple. Reach out with your question and we will help you find the right pair at a discount price, with shipping that keeps you informed along the way.